Frequently Asked Questions
What is your return policy?
What is your return policy?
We offer a 90-day money-back guarantee on all orders. If you're not satisfied for any reason, email us at info@purivanutrient.com with your order number and we'll take care of you.
How do I track my order?
How do I track my order?
Once your order has shipped, you'll receive a confirmation email with a tracking number. Use this to follow your delivery. If you haven't received a tracking email within 3 business days of ordering, check your spam folder or contact us.
How long does delivery take?
How long does delivery take?
Standard shipping within the United States takes 5–10 business days. Orders are processed within 1–3 business days before being dispatched.
My order hasn't arrived. What should I do?
My order hasn't arrived. What should I do?
If your order hasn't arrived within the estimated delivery window, email us at info@purivanutrient.com with your order number. We'll look into it straight away.
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I received the wrong item or a damaged product. What now?
I received the wrong item or a damaged product. What now?
We're sorry about that. Email us at info@purivanutrient.com within 7 days of delivery, include a photo if possible, and we'll send a replacement or issue a full refund — whichever you prefer.
Can I change or cancel my order after placing it?
Can I change or cancel my order after placing it?
We process orders quickly, so we can't guarantee changes or cancellations once an order is placed. Email us at info@purivanutrient.com as soon as possible and we'll do our best to help.
What sizes are available?
What sizes are available?
Available sizes are listed on the product page. If you're unsure which size to choose, email us and we'll advise based on your usual size.
Do you ship internationally?
Do you ship internationally?
We primarily ship within the United States. If you're outside the US, email us at info@purivenutrient.com before placing an order to check availability.